After-sale support

For over 75 years, Valentin has placed quality at the heart of its Research and Development. Ease of installation and repairability are our particular priorities.

Our products are guaranteed for 10 years for Drainage and 2 years for all other products.

Our goal is to have completely satisfied customers. We undertake to respond to all requests within a maximum of 48 hours.
Our after-sales service team is available to help from Monday to Friday, 8:00 am to 11:30 am and 1:30 pm to 4:30 pm.

If you have any questions, please fill in the after-sales service form.

VALENTIN WARRANTY

The products are guaranteed against any manufacturing defect insofar as they are used under normal conditions of use.

By normal conditions of use, we mean:

• for drainage and siphons: mounting on usual sanitary devices, connection to outlets in accordance with industry standards, use of adhesives appropriate to the items' materials and designs, testing before placing in water, use limited to waste water disposal and at temperatures not exceeding those of domestic hot water production devices

• for drainage and siphons: mounting on usual sanitary devices, connection to outlets in accordance with industry standards, use of adhesives appropriate to the items' materials and designs, testing before placing in water, use limited to waste water disposal and at temperatures not exceeding those of domestic hot water production devices

• for all items: maintaining surfaces with soapy water excluding any abrasive or chemically aggressive agent, following the use or installation advice in our catalogues, our assembly instructions or relevant industry standards

The warranty does not cover normal wear and tear of moving parts, damage due to accidental impact, use of corrosive or abrasive products for cleaning, damage due to foreign bodies carried by water such as sand or filings.

Surface treatments other than electrolytic chrome coatings are excluded from this warranty.

Warranty conditions:

• It is the buyer's responsibility to provide proof of normal use of the products.

• The claim must be transmitted within 8 days after default has been detected and sent to the seller by registered letter.

• The warranty is limited to replacing or repairing parts which prove to be defective during a period of 10 years from the delivery date for drainage and 2 years from the delivery date for all other products.

• If a defective part is excluded from this warranty but available from the seller, it can be replaced or repaired upon acceptance and prior payment of a quote drawn up by the seller.

• Damage caused by the seller's equipment, if established to have been caused by fortuitous failure or alteration, is covered by its civil liability insurance.

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